We're Here to Help
How do I contact Customer Service? 
If you have any questions, our Customer Service team is available Monday – Friday, 10am – 5pm PST. We are available by phone at 323-305-4343 or by email at info@heathertaylorhome.com. Please note that we will be out of the office from Friday 12/24/21 through Monday 1/3/22 and will respond to all inquiries as quickly as we can upon our return. Thank you for your patience!
Are discounted items final sale?
Please note that all items bought at a discount or sale price are final sale and are not eligible for exchange or return. Items bought before a sale begins or after a sale ends are not eligible for any price adjustments.
Do you provide care instructions?
We hope you love your Heather Taylor Home pieces forever. To that end, here are our recommendations for the very best care. Please pre-treat any stains. Machine wash with like colors in cold water using the delicate cycle. Tumble on low, hand or lay flat to dry (ideal for masks). Please note, machine drying may cause minor shrinkage. Dry cleaning is optional but not necessary. If you choose to iron, please do so on low heat.
Where can I find care instructions?
We hope you love your Heather Taylor Home pieces forever. To that end, here are our recommendations for the very best care. Please pre-treat any stains. Machine wash with like colors in cold water using the delicate cycle. Tumble on low, hand or lay flat to dry (ideal for masks). Please note, machine drying may cause minor shrinkage. Dry cleaning is optional but not necessary. If you choose to iron, please do so on low heat.
Can I buy fabric by the yard?
The cost for purchasing fabric by the yard is $125 per yard and we require a minimum of 5 yards. Our lead time for custom orders is between 6 – 8 weeks. To place your order with our production we ask for a deposit of 50% upfront. Additionally, there will be a shipping fee, unless you are located in the area and want to come by our store and pick it up. Please note that our production is limited to a width of 31.5”.
Have rentals been discontinued?
Thank you for thinking of HTH for your event! Due to these uncertain times, we are no longer offering rentals at this time. We would love to assist you in purchasing linens for your celebration and are available via phone Monday – Friday, 10am – 5pm PST at 323-305-4343.
What shipping rates do you offer?
- UPS Ground – $10 flat rate
- UPS 2nd Day Air – $30
- UPS Next Day Air Saver – $45
Do you offer free curbside pickup?
Free curbside pickup is available at our Westwood Shop: 1101 Glendon Ave, Los Angeles, CA 90024
If order is not picked up within 30 days, it will be refunded and order will be cancelled.
Do you ship internationally?
We do ship internationally via UPS when possible, but international shipping may not always be available. International shipping costs will be calculated and added to your order total at checkout.
International shipping costs will be calculated and added to your order total at checkout. International shipping costs range from approximately $25-50 USD or more. International shipping costs, fees, taxes, duties and customs may vary. Without exception, these costs are the responsibility of the recipient.
Please note that customs fees and/or import duties may apply to international orders. Without exception, these costs are the responsibility of the recipient. Supplemental international shipping charges apply to certain items such as pillows and bedding.
How soon will my order be shipped out?
We appreciate your patience as we fulfill all orders within 2 business days of receiving them. Please also note that many domestic and international shipping carriers are experiencing delays due to COVID-19 workplace safety precautions and a high volume of orders.
Can I return items in my order?
We hope that you love your HTH goods, but if you must return or exchange any item, we will gladly do so within 14 days of receipt. All items must be in new condition, with the original invoice included in the return package. All shipping costs are the responsibility of the purchaser unless items are found to be defective. Please contact us by emailing info@heathertaylorhome.com or calling us at 323.305.4343 to initiate a return.
How can I submit a return?
Click here to start a return.
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