Frequently Asked Questions
Care Instructions
We hope you love your Heather Taylor Home pieces forever. To that end, here are our recommendations for the very best care. Please pre-treat any stains. Machine wash with like colors in cold water using the delicate cycle. Tumble on low, hand or lay flat to dry (ideal for masks). Please note, machine drying may cause minor shrinkage. Dry cleaning is optional but not necessary. If you choose to iron, please do so on low heat.
Shipping
We ship domestic orders through UPS and provide free shipping on orders over $200 placed within the U.S. Tracking information is located at the bottom of your order confirmation email. If items in your order are out of stock or backordered, we will get in touch to let you know when your items are expected to ship.
Returns
We hope that you love your HTH goods, but if you must return or exchange any item, we will gladly do so within 14 days of receipt. All items must be in new condition. All shipping costs are the responsibility of the purchaser unless items are found to be defective. Please contact us to initiate a return.
Customer Service
If you have any more questions, our Customer Service team is available Monday – Friday, 11am – 5pm PST. We are available by phone at (323) 305 – 4343 or by email at info@heathertaylorhome.com.