Careers

OPEN POSITIONS

Part-Time Sales Associate | Montecito, CA

Heather Taylor Home in Montecito Country Mart is looking for Part Time Sales Associates! We’re looking for someone who is organized, gregarious, and loves all things home and lifestyle. Sound like you? Join our team! This role will be a temporary to potentially permanent position. Starting in February 2022.

Key Responsibilities

  • Provide warm and welcoming customer service
  • Practice excellent communication skills with customers to determine needs and effectively communicate
  • Build lasting relationships with clients while maintaining an up to date client book
  • Assist with store operations including visual merchandising, checking in merchandise, and inventory management
  • Communicate with retail manager and team through sharing customer feedback and composing daily sales recaps
Seeking Candidates Who Are
  • Warm
  • Creative
  • Organized
  • Detail-oriented
  • Team Players
  • Positive Attitudes
  • Interested in design and aesthetics
  • Has strong computer skills (Excel, Google Docs)
  • Self-motivated
  • Independent
  • Flexible
  • Reliable

Please send your resume and cover letter to careers@heathertaylorhome.com with “(YOUR NAME) – Montecito Sales Associate Application” in the subject line.

Full-Time Warehouse Clerk | Los Angeles, CA

Heather Taylor Home is seeking a Warehouse Clerk, the primary point of contact in the fulfillment of all eCommerce orders for our rapidly growing business. playing a key role into our customer’s experience the moment they first open their package. The ideal candidate has an intuitive sense of elegance and precision and will immediately report any issues with a product. Attention to detail, accuracy, and maintaining efficiency are important qualities for success in this position. We are looking for someone to bring energy and positivity to our growing team.

Key Responsibilities

  • Manage day-to-day operations of the shipping department
  • Coordinating with customer service team to identify defects, abnormalities and inefficiencies
  • Maintain, monitor and re-order shipping supplies as needed
  • Provide a positive and personalized level experience for our customers
  • Audit inventory on a regular basis to maintain accurate inventory counts
  • assisting our team with inventory management

Skills and Proficiencies

  • Positive, professional, and friendly
  • Proficient working with Mac OS, Google Drive, and Excel
  • Familiarity with WooCommerce and/or Vend POS is preferred, but not required
  • Must be positive and flexible in work style
  • Strong problem solving skills, independent work style and high attention to detail
  • Extremely well-organized and able to multitask effectively
  • Self-motivated with a dedicated work ethic
  • Prior experience in order fulfillment, inventory managemant, sales and/or customer service

Please send resume and cover letter to careers@heathertaylorhome.com with “Warehouse Clerk” in the subject line.

Full-Time Customer Care Manager | Los Angeles, CA

Here at Heather Taylor Home, friendly and thorough customer service is one of the  driving forces behind our continued growth and flourishing client base. As our Customer  Care Manager, you will be instrumental in representing the business as the primary point  of contact for all customer inquiries and concerns. You will work closely with our whole  team, particularly order fulfillment, in communicating various order and customer  needs. 

We are seeking a full-time employee to work Monday – Friday. 

Key Responsibilities 

  • Deliver a 5-star customer experience through phone, email, and text • Cultivate relationships with customers and provide information regarding product  inquiries, order adjustments, returns/exchanges, etc. 
  • Assist customers with new and existing orders: process order additions, refunds,  exchanges, discounts, etc. 
  • Take initiative in reviewing orders daily and preemptively address potential issues  and/or abnormalities; communicate closely with the order fulfillment team to  ensure orders are processed and fulfilled timely and accurately. 
  • Organize, forward, and archive correspondence promptly and accurately • Elevate necessary matters to the Director of Production and/or Shop Manager • Help us improve! You will be our ear to the ground noticing trends in customer  inquiries and bringing them to the attention of our team 

Qualifications 

  • Positive, professional, and friendly 
  • Proficient working with Mac OS, Google Drive, and Excel 
  • Familiarity with WooCommerce and/or Vend POS is preferred, but not required • Excellent written and verbal communication skills 
  • Extremely well-organized and able to multitask effectively 
  • Self-motivated with a dedicated work ethic 
  • Prior experience in sales and/or customer service
Please send resume and cover letter to careers@heathertaylorhome.com with “Customer Care Manager” in the subject line.