Careers

OPEN POSITIONS

Full-Time Retail Manager | Los Angeles, CA

Heather Taylor Home is seeking a Retail Manager to oversee all retail operations for our rapidly growing business. The ideal candidate should be passionate about interiors, customer service  and visual merchandising. They will be responsible for managing our flagship store and creating an incredible shopping experience for our customers. This role requires strong communication, an enthusiasm for our brand and a background in sales. The Retail Manager is the on-site point person for our flagship store in Westwood Village, as well as the liaison for our Pop-Up shop at the Brentwood Country Mart. We are looking for someone to bring energy and positivity to our growing team.

Key Responsibilities

  • Manage day-to-day operations of the store including opening/closing procedures, visual merchandising, running sales, processing refunds
  • Provide a positive and personalized level experience for our customers
  • Create daily reports summarizing the day’s activities
  • Replenish and audit inventory daily
  • Merchandising displays and windows

Skills and Proficiencies:

  • Must have 2 or more years of retail experience in a leadership role
  • Experience merchandising with a keen eye for creating cohesive displays that convey a compelling narrative
  • Warm, welcoming and confident communicator 
  • Must be positive and flexible in work style
  • Strong problem solving skills, independent work style and high attention to detail
  • Proficient in google drive and excel. Familiarity with WooCommerce and/or Vend POS is preferred, but not required.
  • Retail POS systems proficient and inventory management experience

Please send resume and cover letter to careers@heathertaylorhome.com with “Retail Manager” in the subject line.

Full-Time Customer Care Manager | Los Angeles, CA

Here at Heather Taylor Home, friendly and thorough customer service is one of the  driving forces behind our continued growth and flourishing client base. As our Customer  Care Manager, you will be instrumental in representing the business as the primary point  of contact for all customer inquiries and concerns. You will work closely with our whole  team, particularly order fulfillment, in communicating various order and customer  needs. 

We are seeking a full-time employee to work Monday – Friday. 

Key Responsibilities 

  • Deliver a 5-star customer experience through phone, email, and text • Cultivate relationships with customers and provide information regarding product  inquiries, order adjustments, returns/exchanges, etc. 
  • Assist customers with new and existing orders: process order additions, refunds,  exchanges, discounts, etc. 
  • Take initiative in reviewing orders daily and preemptively address potential issues  and/or abnormalities; communicate closely with the order fulfillment team to  ensure orders are processed and fulfilled timely and accurately. 
  • Organize, forward, and archive correspondence promptly and accurately • Elevate necessary matters to the Director of Production and/or Shop Manager • Help us improve! You will be our ear to the ground noticing trends in customer  inquiries and bringing them to the attention of our team 

Qualifications 

  • Positive, professional, and friendly 
  • Proficient working with Mac OS, Google Drive, and Excel 
  • Familiarity with WooCommerce and/or Vend POS is preferred, but not required • Excellent written and verbal communication skills 
  • Extremely well-organized and able to multitask effectively 
  • Self-motivated with a dedicated work ethic 
  • Prior experience in sales and/or customer service
Please send resume and cover letter to careers@heathertaylorhome.com with “Customer Care Manager” in the subject line.

Part-Time Creative Intern | Los Angeles, CA

Heather Taylor Home is seeking a driven and enthusiastic Creative Intern to join our team! The ideal candidate will have previous experience working for a brand in either a design or creative marketing capacity. 

We are seeking a part-time employee to work 20-25 hours a week for $18/hr. Must be available to come into our Westwood office. 

Key Responsibilities 

  • Assisting in growing organic consumer awareness through daily updates on Instagram stories and in-feed posts.
  • Organizing Design Samples & Linesheets
  • Assisting in all things necessary for photoshoots. I.E. pulling & returning product, dry clean dropoff & pick up, steaming, filming BTS content.
  • Assist in Influencer Seeding and HTH Gifting program

Qualifications 

  • Experience working for other Brands in a creative role (internships count!)
  • Interest in the home space and keeps up with current trends in the market
  • Strong understanding of Adobe Creative Suite
  • Proficient working with Mac OS, Google Drive, and Excel 
  • Excellent written and verbal communication skills. 
  • Extremely well-organized and able to multitask effectively to work in our fast paced, fluid environment.
  • Has a “no task is too small” mentality and an eagerness to learn.
Please send your resume to sydney@heathertaylorhome.com with “(YOUR NAME) – Creative Internship Application” in the subject.